A successful rental case of traffic signal light.

Background

On August 15, 2023, a client from Shijiazhuang contacted us through the 1688 platform to rent a traffic signal light that did not have a solar panel. The client’s primary need was for an electric-powered mobile light to set up a temporary traffic control area, with the rental period being two days.

Requirements Analysis

The client specifically requested a medium-sized traffic signal light with red, yellow, and green lights, and did not require any additional features. Given the urgency of the client’s needs, we responded promptly.

Solution

Equipment Selection: Considering the client’s requirements, we decided to provide a 300mm engineering model traffic signal light. This model met the size and brightness requirements effectively.

Additional Support: As the client did not have a mounting bracket, we also provided a radar speed detector mounting bracket. To ensure the client could complete the installation successfully, our leader personally recorded a detailed installation guide video and sent it to the client.

Transport Arrangement: The client chose to pick up the equipment themselves. We ensured that the equipment was thoroughly checked and securely packed. During pickup, the client, being unfamiliar with this type of equipment, expressed concerns about installation. Our leader addressed these concerns personally, clarifying any doubts and ensuring the client understood the correct installation process.

Installation and Usage: The equipment was successfully installed, and any issues the client encountered during use were promptly addressed. After the two-day rental period, the client returned the signal light using a freight service.

Outcome

The entire rental process was completed smoothly. The client expressed high satisfaction with both the quality of our product and the level of service provided. They particularly appreciated the detailed care and professional guidance from our leadership and conveyed sincere gratitude to our team.

Summary

This successful traffic signal light rental case highlights our company’s efficiency and professionalism in customer needs analysis, equipment provision, additional support, and transport arrangements. Through meticulous service and thoughtful support, we not only resolved the client’s practical issues but also earned their trust and praise.